FAQs
+What is the lead time on my order?
Lead time varies depending on the product and order size.Standard items are typically shipped within 2-3 weeks,while custom or bulk orders may require additional time.We provide estimated lead time at the time of order confirmation.
+Is your company a manufacturer or a distributor?
We manufacture a significant portion of our products in-house.For specialized items,we collaborate with trusted partners who meet our stringent quality standards and specifications.
+What is your production capacity?
Our production capacity varies depending on the product type and complexity.We maintain flexible production capabilities to meet customer demands,ensuring timely delivery without compromising quality.
+What is the shipping condition of the product?
We prioritize the safe delivery of our products.Depending on the nature of the chemical,we adhere to strict regulatory guidelines for packaging and transportation.Our shipping methods are designed to maintain product integrity and comply with all applicable safety regulations.
+How do you ensure the quality of your products?
Our quality assurance processes include rigorous testing and validation at each stage of the production.We adhere to the quality first standard,and utilize advanced analytical techniques to ensure the purity,potency,and consistency of our products.
+Can you provide custom synthesis service?
Yes,we offer custom synthesis services tailored to meet specific research or industrial needs.We have a professional team of experts to provide you with services wholeheartedly.
+What documentation will be provided with your products?
Each product comes with comprehensive documentation,including Certificates of Analysis(CoA),Safety Data Sheets(SDS),and technical datasheets.These documents provide detailed information on the product’s specifications,safety,and handling guidelines.For most products,corresponding analysis and testing data will also be provided if customers need it.
+Do you offer bulk discounts?
Yes,we offer competitive price for bulk orders.Please contact our sales team for detailed information on volume discounts and to receive a customized quote based on your specific needs.
+Do you have a plant in Europe?
We do not have a plant in Europe now,but we did cooperate with many European customers before.We served customers all over the world.You are welcome to purchase our product for research purpose.We are excited to be of service to you.
+What courier do you usually choose for the shipment.
Our default shipping method is FedEx Express Service.If you choose to use your own shipping account,please state on purchase order.We can also use DHL and UPS.Please indicate your option or other requirements when you place the order.
+Can I get a free sample?
The customer could apply for a free sample for test before ordering bulk quantities of chemicals.Due to constantly changing inventory,the availability of samples for each product may vary.You can contact your sales representative for the latest sample information.